Frequently Asked Questions
Got a burning question? Browse our list of common FAQs to find your answer! If you can't find an answer to your query, email us directly at enquiries@pastest.com
Got a burning question? Browse our list of common FAQs to find your answer! If you can't find an answer to your query, email us directly at enquiries@pastest.com
Click LOGIN in the top menu bar of the website, then enter your email address and password. The password field is case sensitive. Once complete, click 'Start Studying' and you'll be taken straight into your subscription.
Click LOGIN in the top menu bar of the website, then click the 'Forgotten password?' link, which will generate an automatic email. If you don’t receive a new password, please check your junk/spam folders.
Check that the email address you've entered is the one linked to your Pastest account. If you don't receive a reset password email, please check your junk/spam folders. It may also be the case that your account has been blocked due to too many failed login attempts. Contact us if you do not receive a reset password email.
Your email and password must match exactly with the details you registered with us. The password field is case sensitive, and symbols such as @ may appear on different keys depending on the computer you are using. If you have copied and pasted the password, please double check it does not add an additional space at the beginning or end. If you would like to reset your password, please click the 'Forgotten password?' link in the menu bar.
Log in to your account and click on the menu button, followed by 'My Account'.
Contact us using the email address currently linked to your account with details of the email address you'd like it to be changed to. If you are unable to access this email account, get in touch with our customer service team who will need to verify your identity by asking you some security questions before changing your email address.
For subscriptions which are based around exam dates, we usually change the prices and add new subscriptions around a week before the exam date. Please note that this may vary from time to time. You can contact us to ask when a specific subscription is likely to be added / change in price.
Our online questions are written by a team of exam-specific editors, all of whom have passed the exam they're writing for.
Questions are based on exam themes and publicly available past questions, as well as the exam curriculum / syllabus. All have been written specifically for Pastest. With very few exceptions (approximately 5% of MRCPCH FOP/TAS) the questions are written exclusively for Pastest online subscriptions and are different to the questions in Pastest books.
We know how important it is to keep our content up-to-date and relevant, and we value your help in doing this.
We have provided feedback buttons throughout our site so that you can let us know your opinion or submit a query about a question. We aim to respond to queries as soon as possible but we cannot guarantee a response time, especially if your query has had to be referred to an online editor.
We respond to queries directly related to our products and questions only; we do not provide a medical reference service. We operate a zero-tolerance policy for abusive/aggressive language.
If you purchased your subscription in the last 14 days, contact us. We can cancel your current subscription and refund your payment so that you can then purchase a longer exam subscription. If your request is more than two weeks after your purchase, you will need to purchase a new subscription once your current one expires.
You do! To ensure we don't have thousands of dormant subscriptions out there though, the resource is set to expire two years after purchase. If you find you need access for longer, simply send an email to enquiries@pastest.com in your final month (you'll see a reminder on your dashboard) and we'll move your end date.
It is possible to reset your performance and progress data in MyPastest. Log in to MyPastest, then click on the menu in the top right-hand corner and then 'MyPastest Settings'. Here, you'll find instructions on how to clear your subscription's performance history. Please be aware that this resets your entire subscription, you cannot choose certain parts to retain, or undo this action.
A lot of users wish to continue their revision from where they finished if they take out a subscription again. if you prefer to start afresh click on the menu in the top right-hand corner and then 'MyPastest Settings'. Here, you'll find instructions on how to clear your subscription's performance history. Please be aware that this resets your entire subscription, you cannot choose certain parts to retain or undo this action.
No. A reset is all-or-nothing and is irreversible once done. If you wish to reset the entire subscription, simply click on the menu in the top right-hand corner and then 'MyPastest Settings'. Here, you'll find instructions on how to clear your subscription's performance history.
Visit this page to download the Pastest App.
The Pastest mobile app is available free-of-charge and can be downloaded from the App Store and Google Play.
Designed with your convenience in mind, you can download questions, videos and podcasts to the app for studying with or without an internet connection.
Please note that the app requires an active online subscription. It is not currently available for MRCP 2 PACES, MRCS B OSCE or MRCPCH Clinical subscriptions.
Different features of the app are available depending on your subscription.
If you are studying for MRCP 2 PACES, MRCS Part B OSCE or MRCPCH Clinical, the app does not currently support these subscriptions. You can revise using your mobile device by visiting https://mypastest.pastest.com in your mobile browser.
Once you've found the items you wish to buy, click the 'Add to Basket' button to begin placing your order. When you have finished adding products to your basket, clicking on the 'checkout' link in your basket or at the top right of your screen.
You can go straight to checkout to pay for your goods. You will be required to register with us (please note that this does not include your payment card details) and to set up a password.
If you have already registered online with Pastest, simply enter your email address and password when prompted during the checkout process.
At the checkout, you can review and amend your order details. We accept payment by all major credit and debit cards, except internationally-issued debit cards and American Express. Pastest does not charge a transaction fee for processing credit or debit cards.
When you're ready to complete your order, click the 'place order now' button and wait for an online receipt. You will also be sent a confirmation email shortly after placing your order.
In certain circumstances we may accept payment via bank transfer. If you are unable to pay via any other means please contact us stating which product(s) you wish to purchase. Please note that when paying by bank transfer an additional £10 fee is applicable to cover banking charges.
Please note we do not accept banker's drafts due to the charges we incur in processing the payment.
Please check the accuracy of the information that you have entered and retry through the website. If a transaction is declined, please contact the financial institution that issued your card. Sometimes banks may put extra security measures in place, which may result in declined transactions - you may need to contact your bank directly to resolve the issue. You can contact us if you are still unable to pay.
If you have only just signed up for access and would like to extend it, please contact us to discuss your options. Depending on the extension length and product, there may be additional charges applicable.
Shopping at www.pastest.com is safe and secure.
We use internet standard encryption technology to protect your personal information including credit or debit card number, name and address. This process is known as SSL (secure sockets layer). To check that you are in a secure area of our site look at the bottom of your browser, or before the URL address to see a closed padlock or an unbroken key. You can tell whether a page is secure as 'https://' will display in front of www.pastest.com in your browser address window.
Please note that we do not store any card details after any transaction (successful or unsuccessful).
We run a variety of exam-specific discounts throughout the year. If your discount isn't working, the code may have expired, check the relevant page / communication from Pastest. If you found a code on a third-party voucher code website, it may be that the code is no longer valid.
If you're certain that your code is still active:
Discount codes are case sensitive. Ensure that you match any upper/lower case letters etc.
If you copied and pasted the code, check that you have not also copied a space at the beginning or end.
A lot of our discount codes are exclusive to the individual, ensure you are logged into your account first before trying to redeem your code.
We are currently unable to process online payments for cards registered to certain banks, including Alahli Bank NCB in Saudi Arabia. If possible, make your payment with a different bank card or process a bank transfer. We are working with our payment providers to resolve this issue. We apologise for the inconvenience.
Start out by checking your email spam/junk folders. Please also check the email address that you've used to create the account. If there is an error in the email address, please contact us to fix it.
When you pay for a Pastest resource, you will immediately receive a payment receipt via email.
However, some of our users are able to claim back their Pastest fees through their Trust or Institution and require something more detailed.
A PDF containing the Order ID, user's name, email, billing address, date of purchase, product purchased, and amount paid, can be found in your Order History. You will need to be logged in to access this page.
Unfortunately not - the cart price can only be discounted down once, either due to an on-site price reduction OR discount code.
We occasionally run discount promotions that require a specific code to be applied at the checkout stage.
These promotions are only available through our website checkout and cannot be redeemed via the app store.
If you think your Pastest subscription is not behaving as expected, please let us know.
We collect error reports sent by users to detect any issues, note that we will aim to resolve your query as swiftly as possible. In order for us to resolve your query as fast as possible, please ensure that you tell us as much detail as you can; including device, browser (where applicable), operating system, and your Pastest username. Please describe the action that you were taking when the issue occurred and if possible, include a screenshot in your report.
Have you checked if the issue is across different devices/internet connections?
Please try a different browser, device, location and connection to see if the fault is restricted to one of these. For instance, can you connect to Pastest over Wi-Fi, but not via your phone's mobile internet connection?
Some customers experience difficulty accessing the Pastest website on hospital Wi-Fi / internet connections. If this is the case, you will need to request access from your hospital's IT administrators.
If you are unable to resolve your connectivity issues we will try our best to assist you. Please contact us, and ensure that you tell us as much detail as you can; including device, browser (where applicable), operating system, and your Pastest username. Please describe the action that you were taking when the issue occurred and if possible, include a screenshot in your report.
In order to play some of the media in MyPastest, you will need Flash Player installed and enabled. See the guides below for assistance in setting this up.
If you don't think that your issue is due to flash player:
Have you checked if the issue is across different devices/internet connections?
Please try a different browser, device, location and connection to see if the fault is restricted to one of these. For instance, can you connect to Pastest over Wi-Fi, but not via your phone's mobile internet connection?
Some customers experience difficulty accessing the Pastest website on hospital Wi-Fi / internet connections. If this is the case, you will need to request access from your hospital's IT administrators.
If you are unable to resolve your connectivity issues we will try our best to assist you. Please contact us, and ensure that you tell us as much detail as you can; including device, browser (where applicable), operating system, and your Pastest username. Please describe the action that you were taking when the issue occurred and if possible, include a screenshot in your report.
Check that the issue is not with the device itself, make sure the speaker is turned on and that the volume is turned up. You can also try restarting your device and browser to see if that helps. Also try using Pastest with earphones plugged in. If this works it could indicate that your speakers are malfunctioning.
Several Apple devices have a Mute button on the side, please check this is not turned on.
Oops!
Unfortunately, this can sometimes happen on a website as large as Pastest, though we try our best to make sure that it doesn't.
We may be doing scheduled maintenance on the site; if so we'll have contacted you via email to let you know so please check if that's the case. If not, please contact us with details of what happened, and we'll look into it asap.
If you are repeatedly receiving a message that your session has expired, please check that no other device is logging into your account at the same time. Only one device is permitted to access your account at any one time. If you believe your account is being accessed by someone else, please log into your account and immediately change your password.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Pastest online resource, let us know within 14 days of payment and we’ll issue a refund, providing you have not answered more than 50 questions (written exam subscriptions) or 5 cases (clinical exam subscriptions).
To request a refund from Pastest, email enquiries@pastest.com.
If you have made an in-app purchase you will need to contact Apple directly within 14 days to request a refund. This can be done by clicking the 'report a problem' link on your Apple invoice.
Refunds usually take up to 5 working days to show on your card statement and the payment has to return to the card that made the original payment. Please contact your card provider if your refund is not showing beyond this date.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us.
Access
You are provided with access to this website in accordance with these terms and conditions and any orders placed by you must be placed strictly in accordance with these terms and conditions.
Our rights
We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website. We reserve the right to refuse access to this website at our discretion.
Third party links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse, and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on, or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
If you wish to link to our website homepage or any page on our site, you must seek the permission of the Chief Operating Officer first. If permission is granted you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Your MyPastest account, Pastest online subscription and log in details are personal and non-transferable, and must be kept confidential and used only by you for the duration of your subscription or registration period. We reserve the right to terminate your subscription and/or take further action should we find you in breach of this clause.
Age Restriction
You must be aged 18 or over to subscribe to and/or purchase Pastest products.
My performance data
Pastest aims to retain performance data from expired subscriptions for a maximum of 90 days after the subscription has ended. Pastest retains the right to delete data from expired subscriptions as and when necessary, and makes no guarantees about the continued retention of data after a subscription has expired.
Intellectual property and rights of use
Pastest is the registered trademark of Pastest Limited. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors.
You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We do not seek to limit our liability for death or personal injury caused by our negligence. Our liability in connection with any product(s) purchased through our website is strictly limited to the purchase price of that product. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions Entire Agreement.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Your statutory rights are not affected by these terms and conditions.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact
The registered company address of Pastest Limited is: Pastest Limited, No. 3 Booths Park, Chelford Road, Knutsford, Cheshire, WA16 8GS, United Kingdom. The company registration number is 4056527. Contact details for Pastest Limited are set out in the 'Contact us' section of our website.
Description of products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, guarantees, and after-sales service.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted, in accordance with our order acceptance policy.
Orders
You must be aged 18 or over to place an order on our website.
Prices and descriptions may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. Details of this policy can be found in the 'contract creation and electronic contracting' section below.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Contract creation and electronic contracting
The technical steps required to create the contract (order acceptance policy) between you and Pastest Limited are as follows:
Non-acceptance of an order may be a result of one of the following:
All disputes arising from this contract shall be governed by English law and statutes.
Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of the website.
You confirm that the credit or debit card being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on the website. We may refuse to process a transaction for any reason, or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of: our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Donation Mechanism: By making a purchase on pastest.com, a contribution of £1 will be donated to our charity partner, You Okay, Doc? for every transaction.
Donation Limit: The donation will be made for each purchase during the Black Friday campaign, from November 24, 2023, to November 30, 2023, inclusive, until the cumulative donations reach a maximum value of £5,000.
Charity Partner: The donation will be directed to You Okay, Doc? - our designated charity partner with the Registered Charity Number: 1184832.
Exclusions: Certain products or transactions may be excluded from this donation campaign at the discretion of Pastest.
Notification: Pastest reserves the right to notify customers about the Black Friday donation campaign through various channels, including but not limited to website announcements and email communication.
Donation Fulfillment: Pastest will ensure that the total donation amount, up to £5,000, is transferred to You Okay, Doc? within a reasonable timeframe following the conclusion of the Black Friday campaign.
Modification or Termination: Pastest reserves the right to modify, suspend, or terminate the Black Friday donation campaign at any time, with or without notice.
By making a purchase on Pastest during the Black Friday campaign, you agree to these terms and conditions.
What is the Pastest Med Students Pass Guarantee?
Our mission is to support you through med school. We’ve created our product around that mission and we’re confident that by partnering with Pastest you will be successful.
That’s why, if you experience difficulty with your finals /MLA exams, we will continue to support you with our game-changing Pass Guarantee.
Our pass guarantee means you have continued access to Pastest – Free of charge – until you pass your finals / MLA exams.
How do I qualify?
We've supported medical students and trainee doctors for 50 years. That’s why we want to encourage tried and tested study and revision approaches that lead to the best exam outcomes: long-term, consistent preparation; answering exam-style questions as much as possible; setting a routine and sticking to it.
With the above criteria met, you’ve given yourself the best chance of success. That’s why we will provide continuing support until you pass.
So, to qualify for the Pastest Pass Guarantee, the following criteria must be met:
What do I need to do?
To request a free subscription renewal for our Pass Guarantee, please email us at enquiries@pastest.com and leave the rest to us.
What else do I need to know?
Pastest Med Students has been developed by Medical Educators and includes everything you need to pass your med school exams. We know this is a high-stress, busy time in your Medical journey and we are here to help.
For further support, we have partnered with You Okay, Doc? - a mental health charity for medical students and doctors.
If your Pastest online subscription was paid for by your University/Medical School/Other educational institution, you agree that Pastest may share your progress and performance data with that institution, as well as certain personal identifiers (e.g. name, email address) for reporting purposes.
Shopping with www.pastest.com is safe and secure.
We use internet standard encryption technology to protect your personal information including credit or debit card number, name and address. This process is known as SSL (secure sockets layer). To check that you are in a secure area of our site look at the bottom of your browser to see a closed padlock or an unbroken key. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.pastest.com in your browser address window.
Please view our Privacy Notice page.
The information offered by Pastest is obtained by our authors from reliable sources. However, while every effort has been made to ensure its accuracy, no responsibility for loss, damage or injury occasioned to any person acting or refraining from action as a result of information contained herein can be accepted by the publishers or author.
The following terms and conditions will apply to prize draws:
The prize
Any form of aggression towards staff working for Pastest is unacceptable. We therefore operate a zero tolerance policy across the organisation as a whole.
A zero tolerance policy acknowledges that aggressive, abusive and threatening behaviour does not go with the job and will not be tolerated. Violence against staff is a crime and individuals behaving violently or aggressively towards staff may be reported to the police or to the GMC.
This zero tolerance policy covers foul and abusive language sent into the organization by email. We will not respond to any such communication, regardless of the underlying content, and the author will be warned that should their behaviour be repeated, we will terminate their subscription, and the user will not be entitled to any form of refund or compensation.